Ordering Info

ORDERING AND SHIPPING INFO

IMPORTANT, PLEASE READ THE BELOW INFORMATION:

BE ADVISED: Our shopping cart is set up to ship to the continental United States only. All other international customers please click here for a shipping and handling quote, thanks.

BE ADVISED: ALL orders now require the customers phone number, which we will email you in request of if your phone number doesn’t show on your paypal order. UPS no longer holds your package after their standard three delivery attempts. Our products are shipped signature required, and if your not able to sign after the third UPS delivery attempt, UPS will not hold your product, they will ship it back to us at our expense. What this means is that if you want your model to be re-shipped to you, you will have to pay NEW shipping charges, to cover the cost of the model being shipped back to us, and then back to you. This payment will be done through an emailed paypal invoice. UPS does put an “attempted to deliver” tag on your door if your not there to sign for the package. You can call your local UPS warehouse and arrange a way for you to not miss the shipment again. Upon original shipment, we will email you your tracking number, and then you will receive an automated call from UPS alerting you to the upcoming delivery to help you be present to sign for and not miss the package. If you miss all three delivery attempts, and the model is returned to us, and you refuse to pay the additional new shipping charges but rather want a refund, you will receive a refund MINUS the cost to cover the lost shipping charges plus a 15% re-stocking charge. We have NEVER had a problem with ANY product we have ever shipped. We have never had the above scenario actually take place, three UPS delivery attempts has always ended up putting the product into the customers hands. We however must list this policy in the rare event of the package actually being missed. The fact that we provide a tracking number upon shipment, and that UPS sends the automated phone call as well as makes three delivery attempts, at that point it is the customers responsibility to be ready to sign for their package(s).

The above rule also applies to any and all products other than the anatomy models. This same scenario outlined above is just the same using any products specific shipping amount.

ATTENTION INTERNATIONAL CUSTOMERS: WE ARE NOT RESPONSIBLE FOR CUSTOMS DUTIES, TAXES, FEES OR COMPLICATIONS OF ANY KIND. IF YOUR CUSTOMS REQUIRES ANYTHING ON YOUR PART TO CLEAR YOUR SHIPMENT, IT IS YOUR RESPONSIBILITY. IF YOU DO NOT TAKE ACTION TO GET YOUR PACKAGE THROUGH YOUR CUSTOMS, AND THE PACKAGE IS RETURNED TO US, YOU WILL RECEIVE A REFUND LESS THE ORIGINAL SHIPPING AND HANDLING CHARGES, LESS A 15% RESTOCK FEE, AND LESS ANY AND ALL EXPENSES WE MAY INCUR FROM WHATEVER CARRIER WAS USED, NO EXCEPTIONS. AN INTERNATIONAL CUSTOMER IS ANYONE RESIDING OUTSIDE THE CONTINENTAL UNITED STATES OF AMERICA

BE ADVISED: There is a minimum order of $299.00 for international shipping, and there is also a minimum order of $299.00 for PO Box addresses.

BE ADVISED: If your paypal shipping address is a PO Box, your international shipping quote will be higher than normal, this is due to our partnership/rate package with UPS which the USPS does not offer. ALSO, IF YOUR A DOMESTIC USA CUSTOMER AND YOUR PAYPAL SHIPPING ADDRESS IS A PO BOX, AFTER ADDING YOUR PRODUCTS TO YOUR CART AND CHECKING OUT, YOU WILL BE EMAILED A REMINDER ABOUT THE HIGHER USPS RATES AND ASKED FOR PERMISSION TO BE EMAILED A PAYPAL INVOICE FOR THE ADDITIONAL COSTS OR YOU CAN DISAGREE WITH THE ADDITIONAL USPS RATES AND WILL BE REFUNDED. FEEL FREE TO EMAIL US FOR A FULL SHIPPING AND HANDLING QUOTE IF YOUR SHIPPING ADDRESS IS A PO BOX BEFORE ADDING ANY PRODUCT TO YOUR CART, THANKS.

BE ADVISED: Due to the intensive hand-painting process on the version 3 model, all version 3 orders ship about 1 week after the order date.

BE ADVISED: For any “unconfirmed addresses” as given by paypal after payment, we require the buyer to fax us a copy of their drivers license or another valid form of identification showing the SAME address as their shipping address.

BE ADVISED: Orders DO NOT ship until payment has cleared FROM paypal TO our actual bank account, taking 2-3 business days AFTER payment is made. If you pay by “echeck”, it can take up to a week for payment to clear.

BE ADVISED: Pre-orders may be canceled up to 45 days after the order date without assessing a 5% service fee. Pre-orders canceled after 45 days from the order date will be refunded less a 5% service fee.

If you are simply not satisfied with your product for reasons other than damage during shipment, return shipping costs are the buyers responsibility. If the package(s) are damaged upon receipt, please let us know immediately and we will work with you on a full refund. Follow the 21 day return policy provided with your model as well as listed below. We are not responsible for any customs fees, taxes or regulations in any way.

anatomicalfigures.com product orders are processed within 2 to 7 business days from the time we receive your on-line order.
Depending on the weight & size or your product, delivery times may be faster than stated - for delivery time estimates see below:

With-in United States:

Standard – USPS or UPS , 2-6 Days

Canada:

Standard - USPS or UPS , 4 - 8 Days

All other countries:

Standard - USPS or UPS , varies, usually 8-10 business days

THE ABOVE TIME FRAMES ARE AFTER THE 2-3 DAYS FOR PAYPAL PAYMENT PROCESSING

Pre-order delivery - If you have made a pre/advanced order on any item, your product will be sent to you as soon as it arrives at our head office, shipped to you via the delivery method you chose when placing your order.

What are pre-orders? Due to customer requests for this option, when products are in final stage of production through anatomicalfigures.com, we make them available for pre-order - so it is possible to reserve a product choice ahead of time avoiding the risk of not being able to make an order due to items being sold out. NOTE due to demand we have already pre-sold half of our inventory on some items.

RETURNS

If there is any damage to the product(s) upon your opening of the package(s), we reserve the right to make repairs before merchandise is exchanged.

Return Instruction Steps, listed on and in each shipping box.
(you must also complete the Return Instructions Slip provided in each shipping box)

1) Ship back the item(s) within 21 days of the postmarked shipping date on your package

2) Ship the item to our head office labeled as the following:

freedom-of-teach
ATT: RETURNS
1912 Stanford Street
Alameda CA 94105
United States

3) you must ship item(s) using the complete & original packaging.

4) you must complete all the information on the "return instructions slip" accurately & honestly to the best of your ability.

5) you must ship item(s) using a carrier service with a tracking number assigned to your return & include this tracking number on the "return instructions slip".

6) you must include your reason(s) for return on the return slip provided with your invoice receipt,

7) you must let us know if you wish 1/ a prompt replacement or 2/ a refund for the amount of the merchandise (minus the original shipping/handling costs)

8) Item(s) with the original UPC label or proof of purchase tab removed cannot be accepted for a return.

9) If your shipment did not include a "return instructions slip", DO NOT RETURN YOUR ITEM please email us at: ryan@anatomicalfigures.com telling us this issue and we will email you the correct return slip for your order.

SALES TAX
All orders shipped to within the state of California will be charged 8.25% sales tax.
We currently do not ship orders to within the state of Arizona.

SALES REPRESENTATIVES

anatomicalfigures.com is an authorized sales representative of our head office, freedom of teach, located in Alameda California. anatomicalfigures.com is by no means authorized to lower or raise the set retail prices chosen by the head office. If you find any of the products priced lower or higher elsewhere, you are dealing with a re-seller operating outside of the freedom of teach established rules and regulations and may void any right to return product to the head office, or receive any customer service from either freedom of teach or anatomicalfigures.com

LEGAL DISCLAIMER

This site and the products being sold are provided by anatomicalfigures.com on an "as is" basis. anatomicalfigures.com makes no representations or warranties of any kind, expressed or implied, as to the operation of the site, the information, the content, the materials, or the products, included on this site to the full extent permissible by applicable law. anatomicalfigures.com disclaims all warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. anatomicalfigures.com will not be liable for any damages of any kind arising from the use of this site or products, including but not limited to direct, indirect, incidental punitive, and consequential damages. For all general information, please email us at ryan@anatomicalfigures.com
Thanks!

REFUNDS

Please note that any refunds given after the purchase but prior to shipping will incur a $ .30 fee. This is because Paypal charges $ .30 fee per transaction. If you change your mind after purchasing your refund will be less this $ .30 fee. If your an international customer who does not follow international customer ordering instructions, then does not desire to pay the additional and proper shipping and handling fees for your order, and then requests a refund, your refund will be less this $ .30 fee.

-Highly detailed models for artists, teachers & medical practitioners-

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-Authorized Reseller of AnatomyTools-

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